We want you to be completely satisfied with your leather jacket purchase. If you are not happy with your order, you may request a return or exchange within 7-14 days of delivery. To be eligible for a return, the jacket must be unused, undamaged, and in its original packaging with all tags attached. A valid proof of purchase is required.
Custom or personalized leather jackets are non-returnable and non-refundable unless there is a manufacturing defect. If you receive a defective or incorrect item, please contact our customer support team immediately for assistance.
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure the safe return of your item. Once we receive and inspect the returned jacket, a refund (excluding shipping fees) will be processed within 7-10 business days to the original payment method.
Exchanges are subject to product availability, and we will do our best to accommodate your request. We reserve the right to refuse returns that do not meet our policy requirements. For all return requests, please contact our customer service team before sending the item back.